FAQs
✦ AUTHENTICITY
Is SILNOI jewellery real 925 silver?
Yes. Every SILNOI piece is crafted in 925 Sterling Silver and is BIS hallmarked for authenticity. We do not use imitation or base metals.
What does 925 mean?
925 signifies 92.5% pure silver, strengthened with a subtle alloy for durability while preserving its natural brilliance.
Is it safe for sensitive skin?
Yes. Our jewellery is nickel-free and designed for comfortable wear on most skin types.
✦ EXCLUSIVITY
Why is there only one piece available?
SILNOI operates on a limited-release model. Most designs are produced in extremely small quantities — often a single piece.
When it is sold, it is rarely recreated.
Do you restock sold-out designs?
No. We believe in rarity. Once a design is gone, it remains exclusive to its owner.
✦ QUALITY & CARE
Will silver tarnish over time?
Sterling silver may naturally oxidize when exposed to air or moisture. This is a normal characteristic of real silver — not a defect. A gentle polish restores its shine.
How should I store my jewellery?
Store in a dry, airtight pouch. Avoid direct contact with water, perfumes, and chemicals to maintain brilliance.
Can I wear it daily?
Yes. SILNOI pieces are designed for everyday elegance. Proper care ensures lasting beauty.
✦ SHIPPING
How long does delivery take?
Orders are processed within 24–48 hours. Delivery across India typically takes 3–7 working days, depending on your location.
Do you offer Cash on Delivery (COD)?
Yes, COD is available for most serviceable locations in India.
✦ RETURNS & SUPPORT
Do you accept returns or exchanges?
Due to hygiene standards and limited production, returns are accepted only for damaged or incorrect items reported within 48 hours of delivery, with unboxing proof.
How can I contact SILNOI?
You may reach us through our Contact page or official Instagram for prompt assistance.