Terms of service

Silnoi
Effective Date: 13/02/2026

1. Introduction

Welcome to Silnoi (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services within India.

By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use our services.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age.

  • You are accessing the website under supervision of a legal guardian.

3. Products & Descriptions

  • All products listed as 925 silver are crafted in 925 sterling silver.

  • Product images are for illustrative purposes only.

  • Slight variations in colour, finish, or texture may occur due to photography, lighting, or screen settings.

Silnoi reserves the right to modify product descriptions at any time.

4. Pricing & Payments

  • All prices are displayed in Indian Rupees (INR).

  • Prices are inclusive/exclusive of GST as specified.

  • We reserve the right to change prices without prior notice.

  • Silnoi may cancel orders due to pricing errors, stock issues, or suspected fraudulent activity.

Refunds for cancelled orders will be processed to the original payment method.

5. Shipping & Delivery

  • Estimated delivery timelines are provided for convenience and may vary.

  • Silnoi is not liable for delays caused by courier services, force majeure events, or regional restrictions.

  • Risk of loss transfers to the customer upon confirmed delivery.

6. Returns, Exchanges & Cancellations

Our Return & Exchange Policy governs returns and exchanges.

Silnoi reserves the right to:

  • Reject returns that do not meet eligibility criteria

  • Refuse cancellations after order dispatch

  • Charge reverse shipping costs where applicable

7. Jewellery Care & Disclaimer

925 sterling silver may tarnish naturally due to exposure to moisture, air, chemicals, perfumes, or sweat.

Silnoi shall not be responsible for:

  • Discoloration caused by improper care

  • Damage due to misuse, negligence, or normal wear and tear

Customers are advised to follow recommended jewellery care instructions.

8. Intellectual Property Rights

All content on this website, including:

  • Brand name “Silnoi”

  • Logo

  • Designs

  • Images

  • Graphics

  • Text content

  • Product designs

are the exclusive property of Silnoi and protected under applicable Indian intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by law:

Silnoi shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Delays caused by third parties

Our total liability shall not exceed the amount paid for the purchased product.

10. User Conduct

Users agree not to:

  • Use the website for unlawful activities

  • Attempt to interfere with website security

  • Submit false or misleading information

  • Engage in fraudulent transactions

11. Privacy

Use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

12. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes arising shall be subject to the exclusive jurisdiction of courts located in [Your City, State, India].

13. Amendments

Silnoi reserves the right to update or modify these Terms at any time without prior notice.

Continued use of the website constitutes acceptance of the revised Terms.

14. Contact Information

For queries regarding these Terms, contact:

Email: support@silnoi.com